Click the sections below to see answers to the most common questions.
If you can’t find the answer you’re looking for, please contact us. We're here to help you!
We always strive to provide our customers with a seamless, safe, and reliable shopping experience. Mattokeidas is a trustworthy, 100% Finnish rug and home décor store located in Tampere and Turku, Finland.
We value transparency in everything we do – and if you’re ever unsure about shopping with us, you can always read what other customers have said about our service and products.
Read more about customer experiences
7 reasons to buy from us
✔️ Fast and reliable deliveries worldwide
✔️ Free home delivery in Finland for orders over €199
✔️ Secure and versatile payment methods (including invoicing and installment payments)
✔️ 14-day return and exchange policy
✔️ 100% Finnish company
✔️ Finland's largest selection of rugs (including Custom size rugs)
✔️ Helpful and knowledgeable customer service
Delivery options:
✔ Free delivery home delivery for orders over €199
✔ Matkahuolto near parcel - €8.90
✔ Post/Matkahuolto Home Delivery - €19.90
✔ Pickup from Mattokeidas stores in Tampere or Turku – free of charge
Fast delivery:
✔ Fast and reliable deliveries
✔ Delivery time for in-stock items is 2-5 business days.
✔ Deliveries from Finnish warehouses
Versatile payment methods:
✔ You can choose from a wide range of secure and flexible payment options provided by Paytrail and Klarna.
✔ Invoice and installment options available – pay the way that suits you best
Yes, we do deliver! Below you can find our delivery options:
Other EU countries:
Sweden, Estonia:
Pickup point
Home Delivery
Delivery time:
Germany, Denmark:
Home Delivery
Delivery time:
Belgium, Netherlands, Italy, Austria, Luxembourg, Poland, France, Slovakia, Slovenia, Hungary:
Home Delivery
Delivery time:
Bulgaria, Spain, Croatia, Portugal, Romania:
Home Delivery:
Delivery time:
We deliver products from our warehouse in Finland. If you live and order from a country outside the EU, you may be asked to complete customs clearance and pay customs duties. Please contact us first: info@mattokeidas.fi
You have the right to return your order, in full or in part, within 14 days of receiving it. The right of return applies only to unused, saleable products in their original packaging. You are, of course, welcome to try the rug in different rooms of your home to see how it fits your interior.
The return fee in Finland is €7.90, which will be deducted from the total refund amount. This fee also applies to shipments returned automatically due to non-collection. Returns are free of charge when brought directly to a Mattokeidas store in Tampere or Turku.
For other EU countries, the return fee is €19.90.
If the product is faulty or damaged during transport, Mattokeidas Oy (Mattokeidas.fi) will cover all return costs.
You can submit a return request online. To start a return, please visit our Return and exchange instructions
If you have any questions about returns or need assistance, contact our customer service at info@mattokeidas.fi
Exceptions / Non-returnable items
Please note that custom-made rugs are non-returnable. Products that require assembly are also excluded from returns.
For large rugs (with a shortest side over 240 cm), a €39.00 return fee applies, which will be deducted from the refund. In these cases, please contact info@mattokeidas.fi first so we can arrange the pickup for you.
Of course you can! Choosing the right rug, color, and pattern can sometimes be tricky, so we want to make your decision easier.
How to order a rug sample?
If you do not collect your order within the pickup time, it will be returned to us. Please note that failing to pick up an order is not the same as a return.
A handling fee of €7.90 per shipment will be charged in Finland to cover shipping and processing costs.
For other EU countries, the handling fee is €19.90.
If you’ve placed an order but haven’t received a confirmation email, first check your spam/junk folder — it may have landed there.
If it’s still missing, please contact our customer service at info@mattokeidas.fi
Please check your order as soon as you receive it. If you notice a defect or transport damage, contact us by email at info@mattokeidas.fi
In cases of faulty or damaged products, Mattokeidas Oy (Mattokeidas.fi) will cover all return costs.
Read more about our return policy
In Finland, the delivery time for in-stock items is 2–5 business days. Most orders are processed within 1–2 business days after we receive your order.
For other EU countries, delivery time is 3–9 business days.
For custom-made products and other special orders, delivery time may be longer — approximately 1–4 weeks. Please note that public holidays may cause slight delays. Delivery times also depend on product availability and the destination of the shipment.
If you’re picking up your order from our Tampere or Turku store, please wait for a separate text message notification confirming that your order is ready.
Delivery times for sample orders vary depending on the availability of prepared samples and the workload of our binding workshop. We constantly strive to keep a good selection of ready-made samples to speed up deliveries.
If the delivery time changes significantly from what was stated at the time of purchase, our customer service will contact you. Delays may occasionally occur, for example, if an item is temporarily out of stock at the manufacturer.
Read more delivery methods.
See rug care and cleaning instructions on a separate page.
Yes. Mattokeidas is a 100% Finnish-owned store and has been awarded the key flag symbol. The company is run by its founders, Paul and Mikko, together with a dedicated team.
We believe in quality above all else, and our key partners include trusted Finnish wholesalers as well as a few carefully selected rug manufacturers abroad, from whom we import rugs directly to Finland. Thanks to this, we’re able to offer high-quality products, competitive prices, and reliable, fast delivery.
Mattokeidas stores serve customers in Tampere and Turku.
Read more Tampere store
Read more Turku store
Our store offers a huge selection of rugs, along with a small range of home décor items.
Welcome to the friendly Decorator’s Rug Store!
We offer secure and flexible payment options through Klarna and Paytrail. In addition, our online store accepts all major credit cards, as well as Google Pay and Apple Pay.
Read more payment methods.
Yes, we do! We can create a custom size rug for you — for example NATURALE-SILMU Rug according to your desired measurements. And no worries if the rug has an unusual shape — we can make that too. We can also tailor the rug precisely to your own dimensions by VM Carpet, Narma and Tiscan collection Rugs.
Our selection also includes many other rugs that can be made to your Custom Size. For example Runner rugs are popular choices for custom sizings. Explore our full collection of custom size rugs for more options.
Please note that the delivery time for custom size and tailored rugs differs from the standard 2–5 business days and is typically 1–4 weeks, depending on the product and customization.
Special custom work is also possible!
Is your hallway an awkward shape? Or maybe a round, rectangular, or square rug just doesn’t fit your space? No worries! We can cut your rug to a custom shape that perfectly matches your home. This way, even tricky spots like doorway recesses can be neatly covered with a soft rug.
Of course, through us you can also find Round rugs, rectangular Rugs and Runner rugs also made to measure according to your own specifications. We also deliver custom-shaped rugs for boats, motorhomes, and other more “challenging” spaces.For more information about our custom services and special projects, feel free to contact our store by phone at +358 50 501 5668 or by email tampere@mattokeidas.fi or through the live chat on our online store.
You’re also welcome to visit our stores in Tampere or Turku to plan and design custom-made rugs for your home or getaway space.
Yes! We supply rugs to interior designers, set designers, home stylists, hotels, contractors, and various commercial interior projects.
If you need rugs for a larger project or wish to offer our products to your clients, click business sales or interior designer site and contact us! We will be happy to help you find the right products for your project.
We’re happy to help you find the right products for your project. You can also contact us directly through the live chat on our online store or by email info@mattokeidas.fi or by calling Paul Kukkonen +358 45 150 3630 or by contacting our store directly.