RETURN AND EXCHANGE INSTRUCTIONS

How to return or exchange a product

We offer a 14-day return policy for our products. Items must be returned in resale condition and preferably in their original packaging to ensure safe transport back to our warehouse.

You can easily submit a return request online.

If you’re returning a product in-store, please fill out the return form beforehand.

Print the return form here: Return form

Return process in Finland

  1. Packaging: Please pack the product carefully in its original packaging.
  2. Fill out the return form: Complete the online return form shown below.
  3. Order number: Include your order number with the return shipment — we need it to identify your order.
  4. Return: Take the package to a Matkahuolto service point and use the return code “Mattokeidas Oy Customer Return 9556455.”

    Alternatively, you can return the product directly to a Mattokeidas store in Tampere or Turku.

Return process within the EU

  1. Packaging: Please pack the product carefully in its original packaging.
  2. Fill out the return form: Complete the online return form shown below.
  3. Order number: Include your order number with the return shipment — we need it to identify your order.
  4. Return: After submitting the form, your return notification will be registered in our system. We will contact you shortly with further instructions regarding the product return.

Exchange instructions

Product Exchange: You can exchange a product by placing a new order in our online store.

Steps:

  1. Place and pay for a new order in our online store.
  2. Return the original product using the return instructions mentioned above.

Note: Packages that are not collected are not considered returns and will incur both shipping and return costs.

Contact details for exchanges or further information:

Phone: +358 45 150 3630
Email: info@mattokeidas.fi

Return policy and return costs

Read the detailed return policy here: Return policy

The return fee within Finland is €7.90, which will be deducted from the total amount of the returned products.
The same return fee applies to shipments returned uncollected from the carrier. Returns are free of charge when the product is returned directly to a Mattokeidas store in Tampere or Turku.

The return fee for other EU countries is €19.90.

If you have any questions about return costs or need further information, please contact our customer service: info@mattokeidas.fi

Stores

You can find our stores in Tampere and Turku:

Tampere store
Possijärvenkatu 1
33400 Tampere

Store open
Mon–Fri: 10-18
Sat: 10-16
Sun: Closed

Turku store
Shopping Center Skanssi (2nd floor)
10 Skanssinkatu
20730 Turku

Store open
Mon-Fri: 10-20
Sat: 10-19
Sun: 11-19

Welcome to Decorator's Rug store!

Reliable & Fast deliveries

We ship all our products quickly and reliably from our Finnish warehouses.

All orders over €199 are delivered free of charge to your doorstep anywhere in Finland!

We also deliver to countries within the EU region.

Read more delivery methods and also check out return policies.

Here you can find more detailed information about the available payment methods.

In addition, we offer free delivery when the product is picked up from the Mattokeidas Tampere or Mattokeidas Turku store.

Fast deliveries

From Finland to every corner of Europe

Satisfied customers

Most of our customers recommend us

Do you need to return something?

14-day exchange and return policy

Secure payments

Choose from several options or pay later with Klarna!