We offer a 14-day return policy for our products. The product must be returned in saleable condition and preferably in its original packaging so that it can withstand transport back to our warehouse. 

You can submit your return notification electronically.

When returning a product to the store, please fill out the return form.

Print the return form here: Return form

1. Packaging: Please pack the product carefully in its original packaging.
2. Fill out the return form: Please fill out the electronic return form below.
3. Order number: Please include your order number with your shipment; we need it to identify your order.
4. Return: Take the package to a Matkahuolto office and use the return code "Mattokeidas Ltd. customer feedback 9556455Alternatively, you can also return the product. Mattokeidas to a store in Tampere or Turku

Product exchange: You can exchange the product for another one when placing a new order in our online store.

Measures:

1. Place and pay for a new order in the online store.
2. Return the original product using the return instructions above.

Note: Unclaimed packages are not considered returns and will be charged for delivery and return costs.

Contact details for exchanges or further information:

Phone: +358 45 150 3630
Email: info@mattokeidas.en

Read the detailed return policy here: Return policy

The return fee is €7.90, which will be deducted from the total price of the returned products. The return fee will also be deducted from shipments that are returned without being picked up by the transport company. Returns are free of charge when the product is returned directly. Mattokeidas to a store in Tampere or Turku.

If you have any questions about return shipping costs or need further information, please contact our customer service: info@mattokeidas.en

Mattokeidas You can find our stores in Tampere and Turku:

Tampere store
Possijärvenkatu 1
33400 Tampere

Store open
Mon–Fri: 10 a.m.–6 p.m.
Sat: 10am-4pm
Su: Closed

Turku store
Shopping center Skanssi (2nd floor)
10 Skanssinkatu
20730 Turku

Store open
Mon-Fri: 10am-8pm
Sat: 10am-7pm
Sun: 11am-7pm

Welcome to Sisustaja's helpful carpet store!

We deliver all our products quickly and reliably from our warehouses in Finland. Our warehouses are located in Tampere, Jyväskylä, and Hollola.

Orders over €199 are delivered free of charge to your door!

Read more delivery methods and also check out return policies.

Here you can find more detailed information. payment methods.

In addition, we offer customers free delivery when the product is picked up. Mattokeidas Tampere or Mattokeidas Turku from the store