We offer a 14-day return policy for our products. Items must be returned in resale condition and preferably in their original packaging to ensure safe transport back to our warehouse.

You can easily submit a return request online.

If you’re returning a product in-store, please fill out the return form beforehand.

Print the return form here: Return form

1. Packaging: Please pack the product carefully in its original packaging.
2. Fill out the return form: Complete the online return form shown below.
3. Order number: Include your order number with the return shipment — we need it to identify your order.
4. Return: Take the package to a Matkahuolto service point and use the return code “Mattokeidas Oy Customer Return 9556455.”
   
   Alternatively, you can return the product directly to a Mattokeidas store in Tampere or Turku.

1. Packaging: Please pack the product carefully in its original packaging.
2. Fill out the return form: Complete the online return form shown below.
3. Order number: Include your order number with the return shipment — we need it to identify your order.
4. Return: After submitting the form, your return notification will be registered in our system. We will contact you shortly with further instructions regarding the product return.

Product Exchange: You can exchange a product by placing a new order in our online store.

Steps:

1. Place and pay for a new order in our online store.
2. Return the original product using the return instructions mentioned above.

Note: Packages that are not collected are not considered returns and will incur both shipping and return costs.

Contact details for exchanges or further information:

Phone: +358 45 150 3630
Email: info@mattokeidas.fi

Read the detailed return policy here: Return policy

The return fee within Finland is €7.90, which will be deducted from the total amount of the returned products.
The same return fee applies to shipments returned uncollected from the carrier. Returns are free of charge when the product is returned directly to a Mattokeidas store in Tampere or Turku.

The return fee for other EU countries is €19.90.

If you have any questions about return costs or need further information, please contact our customer service: info@mattokeidas.fi

You can find our stores in Tampere and Turku:

Tampere store
Possijärvenkatu 1
33400 Tampere

Store open
Mon–Fri: 10-18
Sat: 10-16
Sun: Closed

Turku store
Shopping Center Skanssi (2nd floor)
10 Skanssinkatu
20730 Turku

Store open
Mon-Fri: 10-20
Sat: 10-19
Sun: 11-19

Welcome to Decorator's Rug store!

We ship all our products quickly and reliably from our Finnish warehouses.

All orders over €199 are delivered free of charge to your doorstep anywhere in Finland!

We also deliver to countries within the EU region.

Read more delivery methods and also check out return policies.

Here you can find more detailed information about the available payment methods.

In addition, we offer free delivery when the product is picked up from the Mattokeidas Tampere or Mattokeidas Turku store.