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Add a touch of luxury to your home with the FocusLight Gem pendant lamp. Made from beautiful velvet, this stunning lamp creates a sophisticated and luxurious atmosphere in any room. The Gem pendant lamp is perfect for adding color to your living room, dining room, or bedroom.
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How do I return a product, and is there a cost?
You have the right to return your order, in full or in part, within 14 days of receiving it. The right of return applies only to unused, saleable products in their original packaging. You are, of course, welcome to try the rug in different rooms of your home to see how it fits your interior.
The return fee in Finland is €7.90, which will be deducted from the total refund amount. This fee also applies to shipments returned automatically due to non-collection. Returns are free of charge when brought directly to a Mattokeidas store in Tampere or Turku.
For other EU countries, the return fee is €19.90.
If the product is faulty or damaged during transport, Mattokeidas Oy (Mattokeidas.fi) will cover all return costs.
You can submit a return request online. To start a return, please visit our Return and exchange instructions
If you have any questions about returns or need assistance, contact our customer service at info@mattokeidas.fi
Exceptions / Non-returnable items
Please note that custom-made rugs are non-returnable. Products that require assembly are also excluded from returns.
For large rugs (with a shortest side over 240 cm), a €39.00 return fee applies, which will be deducted from the refund. In these cases, please contact info@mattokeidas.fi first so we can arrange the pickup for you.
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